Forum Discussion

JCC1's avatar
JCC1
Tuning in
2 years ago

360 box missing some episodes when set to record series link

Recently converted from V6 boxes to 360. We have an issue in that for some programmes, if you set them to record a series link, it sets itself to record the majority but not all of the episodes. If you try to use catch up for the episodes it failed to record you don't have the watch option for that programme. Annoying and not a problem experienced on old V6 boxes.

Any thoughts greatly appreciated, thanks.

 

  • roy247's avatar
    roy247
    2 years ago

    You could try emailing the link below but I don't think they can resolve the problem but they might be able to forward it to someone who can unless it's a BBC metadata problem with the show.

    tivoguideerrors@virginmedia.co.uk 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    This is not an uncommon query with recent converts to TV360, but do you have any specific examples?

    • JCC1's avatar
      JCC1
      Tuning in
      2 years ago

      Thanks for getting involved. The example is Look North, the BBC news and weather programme. We switched over to TV360 on Tuesday and set up a few different series links. Look North recorded on Tuesday and Wednesday successfully. Thursday didn't record and when we went to catch up there wasn't an option to 'Watch'. It didn't record Fridays. It seems to be set to record today's but then nothing until Tuesday. All the other programmes series links have worked so far but most of those are weekly so I guess we may have problems with them in the future. Hope all of that makes sense and thanks again.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 years ago

        Hi JCC1 

        I've just read your post and have gone into the EPG and set a series link from the 17:30 episode of todays Look North.  It hasn't picked up either of tomorrow (Sundays) editions, but has picked up all three of Mondays episodes. 

        Tuesdays, Wednesday and Thursdays three broadcast versions have all failed to be picked for recording, however all episodes from Friday 8th December to Friday 15th December are showing as scheduled to record.