360 Box intermittently unusable when launching Netflix

If Netflix is the only app you are having problems with you could try changing match frame rate to off if set to on, also try a factory reset of the box using the keep recordings option you will then have to sign in again to your apps and if these don't work you could then try swapping the boxes around and if the fault follows the box then it would definitely prove the box is faulty.

You can then either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

---

WhaleTrain wrote:

I seem to be having an odd issue whereby on the Netflix app is affected.

I will launch Netflix as usual, and I get one of three scenarios:

1. The app will launch and be useable - no issues with some freezing when navigating the UI
2. The app will simply stay on the Netflix boot logo for all eternity and will never load - I'm forced to restart the box

---

Go to Home > Settings > Audio & Video >  Match Frame Rate > set  'match frame rate'  to Off

Hi WhaleTrain 

Welcome back to our Community Forums and thanks for your post.

Just checking into see if you the suggestions on this thread has helped at all?

If you need further support, let us know.

Hey WhaleTrain,

Our mistake, the Apps cannot be fully uninstalled from the box, however what we would like to see if possible is an image of the intermittent error you receive, this allows us to check the systems for that specific error message and see if a different fix might prove beneficial for you.

Joe