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HarryTasker's avatar
HarryTasker
Joining in
22 days ago

360 box failing

My 360 box has slowly over a few months started getting worse,  getting slower,  refusing to play back recordings,  telling me youtube isn't available

It's new trick is all the colour has gone from the guide and I keep getting no programme details shown,  especially happens on sky movie channels 

However a goid side effect is that it alliws me to watch any movie channel at any time of day without asking for my pin number

Yet the slave box upstairs is working absolutely perfectly,  therefore the fault lies with the main box

However hears something i bet none of you have ever had a problem with,  can I get to speak to an actual real human about it and get it replaced? Absolutely not because virgin in it's wisdom have decided to spend my money buying an system that goes round in circles no matter what you press or say

Don't tell me to ring 150 done it over and over

Don't tell me to use this waste of time chat,  and stop sending me text links to tell me turn it off and on again like I'm 5 years old

It's not difficult just answer the phone,  must be the best job in the world working for virgin,  feet up dunking biscuits while you all ask what's that ringing noise 

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello HarryTasker,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV 360 box at the moment. 

    Sometimes the issues that you describe can be resolved with a reboot or turning the box off at the wall and back on again,so would be the first question that you would be asked. Have you been able to get your issues looked into further since you last posted? If not, we're happy to help from here. Would you like further assistance from here?

    Kind Regards,

    Steven_L