Forum Discussion

leofwen's avatar
leofwen
Tuning in
23 hours ago

360 Box Availability

My Brother in Law recently had his 360 box removed when he renewed his contract.  the new box provided was not able to provide MUTV which was part of his contract. 

He has been told by several engineers that the new type of box will not provide MUTV and that he needs a 360 box!!!  He has been told they are no longer available. I have read that if one pushes the point they are still available. We are going into the shop on Monday to sort it and most likely cancel the contract. Can any one advise? He has early dementia and cannot be too certain what he has been told.

2 Replies

  • roy247's avatar
    roy247
    Hero
    17 hours ago

    A faulty box should be replaced with an identical box, either a V6 or 360 box, if the 360 has been replaced with a stream box then MUTV isn't available AFAIK, is the box that has been replaced the main box or a secondary box

    The old TiVo boxes were originally replaced with a 360 mini box as part of the update to 360 and are now being replaced with streaming boxes but if your BiL only had the one box and it was updated to 360 it should be replaced with a 360 box.

    Best to wait for one of the forum team to get back to you.

     

    • leofwen's avatar
      leofwen
      Tuning in
      45 minutes ago

      They took out a 360 box replacing it with a streaming box, even though the new contract included provision of MUTV! Virgin are now claiming they cant get any 360 boxes. I am going into a Virgin store on monday to try and sort it for him. I cant wait to hear what the forum team can say about it. Thanks for your reply.