Forum Discussion

Darosh's avatar
Darosh
Joining in
26 days ago

360 Box and Stream box

I am currently on the Mega TV bundle.

 

A number of months ago I took out multi room as the engineer put it 'sales had not been truthful' and I had misunderstood that each room had to be cabled. When I took out multiroom over whatsapp I was specifically told that I didn't need to have them cabled. Currently this is sat idle as an app machine upstairs but it is near impossible to use. The engineer said you can almost use it as live tv by using recordings and making sure you are always a second behind but this is fiddly and not really satisfactory. Recordings tend to fail 75% of the time as well.

 

A friend of mine recently had an engineer out but was given a stream for their multiroom as they were unable to get a drill to the place. Since then he has added as second stream and now has a 360 box and 2 streams for multi-room.

 

When I look at new packages and go to multiroom it now suggests 'if you’d like to watch your channels in another room, you can subscribe to Multiroom from Virgin Media and add up to 5 extra Stream boxes'

 

When I have rang customer services ( on support team on 0345 454 1111) to make changes, they said to me is that the computer said no and refused to pass me up the chain, basically forced me to hang up.

 

I am unsure why it is so difficult to make changes, when it is clear that this can be done. 

 

At the moment I am looking to move to EE now that faster openreach has moved into the area, but I have been with virgin for a while and would rather not leave.

 

 Any ideas on moving this on?

  • Kath_P's avatar
    Kath_P
    Forum Team
    22 days ago

    Hi Darosh, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there's been some confusion. We've recently made changes based on feedback provided to us by customers. Anyone ordering a new additional box for the first time, will automatically receive a Stream box. Unfortunately this is a new process that's been put in place and as it stands, there isn't a process to change any additional boxes already sent or on the account to a Stream. 

    If you're not happy with having a the box installed with cable, it would be best to remove the boxes from your package. Once removed, you'll need to wait 30 days. You can then look at adding the additional boxes and when these are added, they would be Stream. 

    To arrange this, please speak to the team on 150 / 0345 454 1111. 

    Many thanks,