Forum Discussion

Derevko's avatar
Derevko
Tuning in
4 months ago

360 and lost all recordings

My box has just reported an error for the second time in two days. Should have written the number down. I’ve restarted broadband and the 360 and now I’ve lost all my recordings 😳 I was told this wouldn’t happen with 360 compared to a normal recorder because all my recordings are safely stored in the cloud. Well that’s not true is it 🤷🏻‍♂️

The box is only about 6 months old! Total rubbish reliability. Tried to phone support and got kicked off the line after about 10 minutes 🤬

  • roy247's avatar
    roy247
    Superstar
    4 months ago

    If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

    You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

    They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.