Wrong Email Address when registering
Hi,
When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?
Thanks
Forum Discussion
Hi,
When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?
Thanks
Hey Bronyauk, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
Can I confirm is this when you signed up to the package or when trying to make an online account?
Hi Ramesh123 👋 Thank you for your post and welcome to the Virgin Media Community 😀
Are you able to sign in to your My Virgin Media account with the e-mail address currently set?
If you are, you should be able to update the chosen e-mail address by going to "Account settings" and then "Account details".
Please pop back to us at your earliest convenience.
Regards,
DanielI've got a issue with my sign up because i used the wrong email anyway of changing it?
Hey Rhysmcnab, thank you for reaching out and a warm welcome to the community, I am sorry to hear you give the wrong emai.
Are you able to sign in to your My Virgin Media account with the e-mail address currently set?
If you are, you should be able to update the chosen e-mail address by going to "Account settings" and then "Account details".
Do let us know if you have been successful in doing this.
I haven't registered yet because I don't have an account number yet. Those went to the wrong email. All I have is an order reference number.
Regards.
Thanks for getting back to us Ramesh123,
So we can investigate this matter further please expect a PM from myself.
The message will appear within the envelope icon.
Regards,
