Hi
I joined at the beginning of August and have been thinking of upgrading my package. I've tried both via the app and via the web page, but each time I go through the 'Upgrade my package' option, it directs me to the online chat function. However, going to the online chat and saying I wish to upgrade, it redirects me to do so via the app, so I'm stuck in a ridiculous loop, and I'd just like to get that resolved.
Many thanks
Dan
Forum TeamThanks for coming through to us on our Community Forums hinesbeans81, and welcome back!
Can you please confirm if you've been able to ensure your browser and application are up to date and have had the cache cleared?
In terms of the upgrade, if this is in relation to additional content on your TV services, you may be able to make this request via your set top box, if this is applicable to the upgrade you wish to make
Thanks,
David_Bn
Hi David,
Thank you for taking the time to respond.
I can confirm that both the app and chrome browser are fully up to date, cache cleared, app removed and reinstalled and also attempted on another device, to no avail.
I have today also tried to add the UHD add on via the set top box subscriptions app and I receive an "Oops, there's been a technical glitch" error which sends me to the app/website again, so it's a complete nightmare of a cycle lol
My account is all fully up to date. I have today just added a direct debit onto the account, as I had an initial £250 credit, so have only just made my first actual payment.
Any further guidance or help will be gratefully received.
Hi hinesbeans81,
Thanks for giving that a try. It's a shame to hear that it hasn't helped to resolve the problem.
I'm going to send you a private message in a few moments to take some further details to get this sorted. Please respond to that when you can and we'll go from there.
Thanks,
