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CCRH1905's avatar
CCRH1905
Joining in
11 months ago

Verification email not coming through

Hi,

I've been trying to register for a my Virgin Media account having recently became a new broadband customer (selected VM app board as seemed most aligned but I'm talking about a VM account in general - not just on the app).

When I tried to make an account a few days ago, I clicked the link in the verification email to verify my email address. Nothing came through. I clicked it again a few minutes later and nothing came through. A few minutes after that, an email did come through with a verification link, but when I clciked it, it said the link had expired. 

I tried again today and this time the verification email hasn't come through (again).

Any help? 

Thanks,

Carly

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 months ago

    Hi CCRH1905 

    Thanks for posting and welcome to the community. Sorry to hear you're having issues with your registration.

    I'll send you a PM now to assist further.

    Best wishes.