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bigcol's avatar
bigcol
Tuning in
12 months ago

updated email not being verified

Hi all
I have been trying to generate a new app password.
So far I have done the following

1) I have changed my email address in my account settings

2) Received the verify email address email from VM

3) clicked on the link and been redirected back to VM

4) attempted to Login - Used new email address and original password only to be met with the following message

 You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email.

But I have and I want to log in... Any ideas as to how to proceed

Many thanks

 

 

3 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi bigcol 👋.

    Thanks for reaching out to us, apologies for the issues that you are having with your emails. Since your post have you been able to resolve this issue or are you in need of further assistance. I will drop you a private massage should you need it. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • bigcol's avatar
    bigcol
    Tuning in
    12 months ago

    no i have not been able to resolve the issue - I sent a reply to your message at the weekend

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      12 months ago

      Sorry to hear this, let me send you a DM bigcol and we can look into this for you.