Unable to re-set password in app
Ive tried this several times and not receiving the emails to reset password - cant face trying to get through on phone - can I get help here?
Forum Discussion
1 Reply
- Daniel_Et
Forum Team
Hi mandymuell 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problem you're having 😔
Given you're not receiving any e-mails, have you tried clicking on the "Forgot your email address?" link and following the advice provided to check the e-mail address set as your My Virgin Media username is definitely what you think it is?
Please pop back to us at your earliest convenience.
Regards,
Daniel
