Forum Discussion

Maccy609's avatar
Maccy609
Tuning in
8 days ago

Unable to Log Into MyVirginMedia or VMConnect

Hi,

Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform.

I've contacted support and have a IT ticket opened but every time I make contact they tell me it will be 'sorted' in a couple of days and nothing happens. 

Any advice would be appriciated.

TIA

3 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    8 days ago

    Hello Maccy609

     

    We're sorry to hear of the app access issues experienced, we appreciate you taking the time to raise this with us via the forums.

     

    All apps require a VMO2 ID to access, more help on this can be found here. You mentioned a ticket being raised, was this due to the access issues or issues setting up your VMO2 ID? Tickets can take up to 5 working days to resolve but it can take longer depending on the issue and it's complexity.

    • Maccy609's avatar
      Maccy609
      Tuning in
      7 days ago

      This has been going on for over 8 weeks now, far more than the 5 days you mention, I can’t imagine it’s that complex.

      It’s access issues, I’m unable to access/sign into MyVirginMedia to view my account or VMConnect on any platform.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        7 days ago

        Thanks for the update on this Maccy609 we would need to take a further look into this, can you please join me in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina