Hi,
Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform.
I've contacted support and have a IT ticket opened but every time I make contact they tell me it will be 'sorted' in a couple of days and nothing happens.
Any advice would be appriciated.
TIA
Forum TeamHello Maccy609,
We're sorry to hear of the app access issues experienced, we appreciate you taking the time to raise this with us via the forums.
All apps require a VMO2 ID to access, more help on this can be found here. You mentioned a ticket being raised, was this due to the access issues or issues setting up your VMO2 ID? Tickets can take up to 5 working days to resolve but it can take longer depending on the issue and it's complexity.
This has been going on for over 8 weeks now, far more than the 5 days you mention, I can’t imagine it’s that complex.
It’s access issues, I’m unable to access/sign into MyVirginMedia to view my account or VMConnect on any platform.
Thanks for the update on this Maccy609 we would need to take a further look into this, can you please join me in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
I have the same problem I have rung and been told they need to pass it to backroom people who never call me. several tickets raised but this has been going on since August. Let me know if yours gets sorted
Hello philski69
We're sorry to hear this is still ongoing.
As it's been quite a while since we last checked your account, we'll need to complete security again over a private message.
If you can check your logo at the top right of your screen, that would be great.
Gareth_L
I had the same problem going on since August with no joy. Tonight I set myself up with a google email account and tried that, it worked first time and connected both my virgin media and O2 accounts together so I can access them with the 1 log in, Hope it works for you
Forum TeamHi philski69,
Thank you for your post. We're sorry to hear you also had this issue with logging into the online account.
We're glad to hear it has now been resolved with the new email address.
^Martin
had same problem, fixed it myself by getting a google email and signed in with that. it all worked even transferred account across from my original email address
No joy at all, just get the run around every time I make contact. I can't even access my account to try and complain or get any further assistance. Was told 5 day turn around to fix, that was 14 days ago, still nothing and no updates at all.
Cheers Philski69, I'll give it your suggestion a try.
Tried a new email address which was fine but won't let me link the account just says...
We found your Virgin Media account, but unfortunately we can’t link it to your Virgin Media O2 ID right now.
The irony is I left Sky for Virgin due to the poor service and cost......what a mistake that was. (apart from the engineer who attended at install who was fantastic).
Try logging in on your O2 account on your phone and see what happens
I’m having the same issue. I cannot log in to my account using any platform or device. Just keeps taking me back to either the sign in page or a blank screen. Any suggestions?
I was able to log into 'My Virgin Media' a few minutes ago - but I couldn't follow the instruction to change a password that are pinned here on this Forum as the 'Virgin Media Email Settings' option seems to open the 'ID Settings' page, which is as much use as a chocolate teapot if you need email settings...
