Forum Discussion

cooperlandmark's avatar
11 months ago

The e-mail address linked to my old account cannot register for my new account

The e-mail address linked to my old account cannot register for my new account.

When accessing my  virgin media app the old account details are shown.

  • Hello cooperlandmark,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new online account registration. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L