Re: My Virgin Media App not showing correct details

Hi amazingplum, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the VM App hasn't updated yet. It can sometimes take a little time after an offer has been applied for it to update and reflect within the App. 

When logging in to My VM via a browser, is this showing the old package or has this updated correctly?

Let us know so we can help further. 

Thanks,