Forum Discussion

clare333's avatar
clare333
Joining in
2 years ago

Oops - Looks like something's gone wrong - Packages

Hi, I've been trying to check out different packages for my account but every time I click on the "Change your package" button it comes up with a message saying "Oops! Looks like something's gone wrong" - checking the forum, this looks like a common issue. Please can I have some help? Thanks

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi clare333 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're experiencing 😔

    In order to discuss your package and the options that are currently available to you, we'll send you a private message on here. 

    Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • clare333's avatar
      clare333
      Joining in
      2 years ago

      Hi Daniel,

      Thank you for your help in getting a new package deal.

      Regards, Clare

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Clare, no problem at all.

        If you have any further queries, please don't hesitate to contact us.

        Regards,
        Daniel