Forum Discussion

Scawtish's avatar
Scawtish
Joining in
11 months ago

Old account info showing in app

So a lot are having the same issue....

I cancelled my contract back in Feb and resigned back up after moving into a new property 3 months later.

Every time I log into the MVM app and/or web browser it's showing my old account details and info for the old property, bills etc. Can someone sort this out as I've been promised loads of times over the phone it will be sorted and noticed a lot of folks getting it sorted via pm on forums. Thanks

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    Hi Scawtish 

    Welcome to our community forums and thank you for your first post.

    Sorry to hear you are having issues accessing your current online account. We can understand the frustration caused. We can however see you have been recently in contact with our team regarding this issue. Has the issue been resolved with our team? Do you need any further help?