Forum Discussion

jetblacklu's avatar
jetblacklu
Joining in
2 years ago

No verification email

I’m trying to set up my virgin media account and I’m not receiving the verification email to activate and log in. My email is correct and i’ve tried multiple times to resend it and gotten nothing. 

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi jetblacklu,

    Thanks for your post and welcome back to the comunity.

    Sorry to hear you're unable to verify your email, to gain a further understandig I've sent you a PM.

    The message will appear within the envelope icon. 

    Regards,

  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi @Kain_W

    I'm having the exact same issue. I created my account yesterday.
    Could you, or another member of the team, assist me as well, please?

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 years ago

      Hi Anonymous 

      Sorry to hear you are having the same issue with your verification email. To best look into this, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon.

      Thanks,

       

      • nickpjp's avatar
        nickpjp
        Joining in
        12 months ago

        Hi @Akua_A - I am also not receiving the verification email. Please can you/a member of your team help.