When I access the VMO2 app, I have no option to generate a password.
Additionally, I have no recognition of my e-mail address within the manage products area ither. Is this the root of the problem? If so, how do i fix this?
Thankfully, I can access some of my e-mail addresses via webmail, however, this is not an acceptable solution when mobile.
Thanks
Forum TeamHello hrtcmk,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account.
Are you logged into the online account that your email address is associated with?
Kind Regards,
Steven_L
Yes, I am.
Forum TeamThanks for coming back to us, hrtcmk.
Please can you follow the steps below to try and generate a new password.
Login > Account Settings >Virgin Media Mail Settings > Manage your Products > Verify that it's yourself via whichever means available to you > Manage email password > Get new password.
To use a phone mail client to access your mail, you need to use the NTL email address as the username, and the four word generated app password in the form word-word-word-word
It's not the same as the way you access Webmail. It will not make any difference whether it's IMAP or POP Most users however would use IMAP I guess.
That's what I'm doing and still get an authorization error from the server, irrespective whther it's from my phone ort my laptop.
Forum TeamPlease remove the email and re add them on?
What phone do you have?
Is the laptop fully updated?
