Forum Discussion

shirleykitcher1's avatar
shirleykitcher1
On our wavelength
12 months ago

New contract not showing on account MyVirgin Media

New contract not showing on acccount which I purchased on 21st May 2024. Please can this be fixed

9 Replies

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    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      12 months ago

      Shirley it can take a couple of days to get a forum team reply. It can be quicker to call VM on 0345 454 1111 or else use their live chat or social media accounts. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      12 months ago

      Hi shirleykitcher1

      We're sorry to hear you can't see your new contract on your account. 

      Could you please try logging into your My Virgin Media account via the webpage and not the app?

      You can do this here. 

      Please let us know if you can see the new contract there.

      Please pop back to us when you can.