I moved two months ago and have a new account number, but the VM app and the online page are still showing my old account details. Have had numerous unproductive calls with VM. Please can someone help? i was also told I would have a landline which is now not on my new contract. Thinking of cancelling altogether and going with BT.
Forum TeamHey Shar2812, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
I have taken a look at our side and I can see you've spoke to this team since this.
Did they manage to help with this?
Hi Matt,
No, they were of no use whatsoever. Can you please sort this out for me, I feel like I'm running round in circles.
Forum TeamHi Shar2812,
I'm sorry to hear the team we're unable to resolve this for you.
I'll send you a private message now so I can help :).
Please look out for the envelope in the top right of the page and pop back to me when you can.
