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tom71's avatar
tom71
Joining in
5 months ago

My Virgin Media app showing old address & account details

Hi

I recently moved and transferred my virgin broadband to the new property.

However my Virgin Media app is still showing the account number and address for the old property.

Please could I ask for your help to update this.

Many thanks

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    5 months ago

    Hi there tom71 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you are facing this issue with your My Virgin Media account but not to worry we can hopefully assist further on this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.