Forum Discussion

Bigdaddybucks's avatar
Bigdaddybucks
Joining in
4 days ago

My account has been locked since Dec 3rd

Hi, my Virgin media and o2 accounts have been locked since December the 3rd. Despite numerous phone calls and online chats it is still locked. I have called the number suggested on the page where it tells me its locked 4 times but unfortunately the operators are hard to understand and do not seem to understand me either. I need access to watch stuff on my tablet and phone and also to cancel a subscription for Disney + which I am now having to pay full price for due to the fact I cannot access the account to cancel it. 

If anyone else has had this issue and actually had it resolved I would appreciate any advice you can give.   

Thanks in advance

Lee

 

2 Replies

  • mjrfocusst's avatar
    mjrfocusst
    Joining in
    3 days ago

    same since 27 dec same answer still no help.. have you got it resolved?

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    3 days ago

    Thanks for reaching out to us with this Bigdaddybucks and we're sorry to hear that you've been locked out of your account. 

    To investigate this further with you, we'll be sending you a private message shortly.