Forum Discussion

Dianne234's avatar
Dianne234
Joining in
7 months ago

Link to online chat not working - upgrade package

I want to upgrade my Virgin package and have tried the link to online chat via My Virgin Media on both the app (on two phones) and on two other devices.  The link doesn't work despite trying numerous times since this morning.  Have also tried WhatApp and had no reply.  Just to see if I could get in touch with someone, I also tried to cancel my contract and that link didn't work either!  Very frustrating.  I have allowed pop ups but to no avail.  Can anyone help?  Is it just because everyone is busy?  Is there a less busy time of day when I may have more luck?

 

[MOD EDIT: Subject title changed for clarity]

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there Dianne234 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced an issue contacting our teams in regards to both an upgrade and a cancellation! I understand that this has been frustrating. We do not typically handle cancellations or package changes via the forums, however due to your experience I would be happy to have a look into this with you via a Private Message and see what we can arrange. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.