Forum Discussion
- Ilyas_YForum Team
Hey colinirvine2014 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the MyVM app that you are experiencing when trying to register.
This will need what we call a move and transfer for a home move.
I will get this done for you and send you a private message to further assist.
Kind regards,
Ilyas.- colinirvine2014Joining in
I have messaged you back thank you
- Ilyas_YForum Team
Thanks for speaking with us today colinirvine2014 on the VM forums. 👋🏼
I'm glad I have been able to assist and get an IT ticket raised for this, more information can be found within our chat.
To transfer a MyVM profile to another account requires a move and transfer which our team will get gone.
Reach out to us for any other queries you may have and we'll assist where possible.
Kind regards,
Ilyas.- colinirvine2014Joining in
Hi , I'm looking for a update as when I try to register with email Address is still showing the old account and won't let me proceed you raised a ticket to get this sorted but its been 5 days
Kind regards
- Alex_RMForum Team
Hi colinirvine2014,
It doesn't look like there are any updates yet, this is still assigned to the team to be worked.
Alex_Rm
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