Forum Discussion

colinirvine2014's avatar
colinirvine2014
Joining in
2 years ago

I cant register for app as it recognised my email address from previous

I need help to remove my email address from the app so I can register again using the same email but newer account number

 

Thank you

  • Hey colinirvine2014 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the MyVM app that you are experiencing when trying to register.
    This will need what we call a move and transfer for a home move.

    I will get this done for you and send you a private message to further assist.

    Kind regards,
    Ilyas.

  • Thanks for speaking with us today colinirvine2014 on the VM forums. 👋🏼

    I'm glad I have been able to assist and get an IT ticket raised for this, more information can be found within our chat.
    To transfer a MyVM profile to another account requires a move and transfer which our team will get gone.

    Reach out to us for any other queries you may have and we'll assist where possible.

    Kind regards,
    Ilyas.

    • colinirvine2014's avatar
      colinirvine2014
      Joining in

      Hi , I'm looking for a update as when I try to register with email Address is still showing the old account and won't let me proceed you raised a ticket to get this sorted but its been 5 days 

       

      Kind regards

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Hi colinirvine2014,

        It doesn't look like there are any updates yet, this is still assigned to the team to be worked.

        Alex_Rm