Forum Discussion

Gary1981's avatar
Gary1981
Joining in
4 months ago

Gig2 broadband not working

Hi,

My hub has been flashing blue for over 3 hours, tried everything to resolve but no joy.

Rang the customer support team (ending 1111) and an automated voice told me to follow the link to payments to have restrictions lifted!?

I am a new customer aince the 8th of this month so have no official bill to pay until the 30th October and direct debit already set up by Virgin to be paid on 18th November.

Could someone please look into this?

Cheers

  • Hey Gary1981, thank you for reaching out and I am sorry to hear this.

    I have taken a look at our side and everything looks to be online, is the connection now working at all?

    Have you tried to turn this on / off?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Gary1981 

    If nothing is showing when calling the automated service check number 0800 561 0061 then double check that your direct debit is set up correctly by signing into My Virgin Media > View Bill > then scroll to the Your Direct Debit box and click on Manage My Direct Debit.

    Also, have you tried a pinhole reset using the following method?

    Remove all ethernet cables from the hub, and keep the reset button pushed in for a timed 60 seconds, then leave the hub alone for 6 or 7 minutes whilst it settles down. This will reset the SSID, wifi password and settings password back to those printed on the base of the hub.