Forum Discussion

Fede's avatar
Fede
Joining in
2 years ago

Error code DEF01

 I'm trying to log in to my Virgin Media account but it keeps on giving me this 

I've already tried to clear cache or use different browsers.

Can someone help me?

  • Hi Fede,

    Thank you for your post. I'm very sorry to hear about the issue you're having with your online account.

    To confirm, have you been able to try this via a different web browser?

    ^Martin

    • Fede's avatar
      Fede
      Joining in

      Yes, as I've written in the topic...

      • Martin_N's avatar
        Martin_N
        Forum Team

        Thank you for answering that. I am happy to take a look into this now. 

        I will private message you now to confirm your details. 

        ^Martin