Forum Discussion

Donz88's avatar
Donz88
Joining in
2 years ago

Email and phone number keeps changing on mymedia app

I have tried to change my phone number and email on my virgin media app but it keeps changing back. This has been happening for a couple of years i have phoned up and requested the change but it always go's back to the orignal email which is wrong.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Donz88 thanks for your post although we're sorry to hear of the concerns you've raised here.

    Please allow me to send you a PM so we can look into this further, as we may need to raise an IT ticket to get this resolved for you.

    Please expect the PM to arrive shortly and respond directly when you can!
    Many thanks