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Zaxx's avatar
Zaxx
Tuning in
2 years ago
Solved

Email address still connected to old account.

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents.

Can you help please?

  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello Zaxx 

    Thanks for your post. 
    Sorry to hear about the issue with your online account showing the old one.
    I can look into this for you, as it will be an easy fix from here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

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  • alexbaldwin235's avatar
    alexbaldwin235
    Settling in
    9 days ago

    Hello,

    This is the same for me. moved house and my account is still with the old address and im unable to change it.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      9 days ago

      Hi alexbaldwin235,

      Thanks for posting, and sorry to hear you're having some issues with your online account. So I can help, I've popped you over a private message to get a few more details.

      Alex_Rm