Forum Discussion

AGB2's avatar
AGB2
Joining in
2 months ago

Disney+ - activation?

Hello,

I have recently subscribed to Broadband package and received an email that mentions "To get set up and start streaming, head over to your My Virgin Media account. Then, select Activate Disney+ and follow the on-screen steps", however I couldn't find any activation link on my Virgin Media account.

So, can you please provide the activation link asao, as the email mentioned that I need to activate Disney+ within 14 days.

Regards,

AGB2

 

[MOD EDIT: Subject title changed for clarity]

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi AGB2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel