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steveg1xb's avatar
steveg1xb
Just joined
3 days ago

Cannot login or register for MyVirginMedia

I have previously been a Virgin broadband customer and believe I have an account.

I have just agreed a new broadband connection and contract and been encouraged to login/register with MyVirginMedia.

I cannot remember my previous pw so tried the 'reset password' dialogue but I have not received a reset email.

Perhaps my old account has been deleted so I have now tried to register, getting beyond entry of surname a/c number and area, then entering a new password twice - at this point I get a message system is not responding with Wait or Cancel options. having tried Wait several times the situation has not changed.

I am currently unable to use MyVirginMedia - the bot help is circular and simply suggests stepping through the reset and/or register process.

3 Replies

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 days ago

    Hi steveg1xb,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about any issue you're having with the online account. 

    To confirm, as this is a new account you would need to register a new account. 

    Have you been able to try this using different web browsers?

    ^Martin

  • steveg1xb's avatar
    steveg1xb
    Just joined
    18 hours ago

    Hi Martin, yes I have tried with chrome, firefox and the current MS browser. I have read elsewhere of issues with new VM accounts. Activation of broadband may be related so I will wait until then and retry.

    Thanks.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      16 hours ago

      Thanks for coming back to us steveg1xb,

      Do feel free to come back to us when the installation has been completed and if this is still ongoing beyond the activation of the services, we can take a look into getting this resolved for you.

      Thanks,

      David_Bn