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dhafiy's avatar
dhafiy
Joining in
6 months ago

Unable to Register to MyVirginMedia

Hi, so when I first ordered my broadband (in September), I made a mistake in my email address while registering. I called Virgin Media and the problem was rectified as they corrected my email. However, I assume that they corrected it after the welcome email was sent to the wrong email address. So, now I don't have the welcome email and the information needed to register to MyVirginMedia. Any solutions? I tried calling customer service but there wasn't any option for account issues. Thanks!

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    6 months ago

    Hey dhafiy, thank you for reaching out and I am so sorry to hear about this, I am going to send you a DM so we can get this sorted out for you.

    Please look out for it 🙂