Billing (on the app) question

Yes it usually takes two to three days before the latest bill shows as paid in in the app.

Hi The_Red_Silence thanks for your post here in the Community. Welcome!
As Graham_A has advised it can take a few days for things up to update, but if later down the line you still need us to check things over for you please don't hesitate to come back to us here 😊

Many thanks

Hello

What a mess from start to finish.

Allow me to explain.

We were promised a £35 stream activation fee waiver.

Then the installers damaged the garden do we complained and they gave us £35 credit.

So first bill should have been £72 but was showing as £142.

Complained again and they said they'd rake the £72 as agreed.

Direct debit went out for £72. Thought it was all over-sadly not.

My bill isn't showing at my end as paid online or in app.

I'm told this is because we took out a TBT sports subscription and a Disney plus subscription.

But here's where it gets confusing:

The adviser at first said that the £70 was being carried over from the first bill because it was only part paid.

Then he went on to say it's because we added subscriptions and they weren't yet showing so put everything into limbo.

I can't seem to raise a complaint or escalate or get any definite answers but my bill going forward should be around £64 for Broadband at £29, TNT at £18 and Disney £10. I know there are addon discounts.

My original query remains: why is my first bill not showing as paid? Why can't I get through to anybody to handle my complaint? And why are the answers I'm receiving different as to why this is all happening.?

MODS I emplore you to intervene in this please and help.

Yours sincerely 

Chris 

Evening all.

I made (another) call and if I've got this right then there is £35 carried over from the first bill due to Disney and TNT.

When the next bill is paid everything should resolve itself.

Again if a Mod can take a look and put our minds at ease that would be gratefully received.

Done 👍 thankyou for the assistance