Forum Discussion

The_Red_Silence's avatar
The_Red_Silence
On our wavelength
8 months ago
Solved

Billing (on the app) question

Good morning  My first bill was taken via direct debit this morning as expected. The app still says payment due. Does it take a few days to register the payment and therefore show the outstanding ...
  • Robert_P's avatar
    Robert_P
    7 months ago

    The payment has gone through without issue and is showing against the balance, usually this updates within 24 hours but as there has been credits applied since the Direct Debit was request may have caused an issue but it is all fine and up to date.

Tom_W1's avatar
Tom_W1
Forum Team
8 months ago

Hi The_Red_Silence thanks for your post here in the Community. Welcome!
As Graham_A has advised it can take a few days for things up to update, but if later down the line you still need us to check things over for you please don't hesitate to come back to us here 😊

Many thanks

The_Red_Silence's avatar
The_Red_Silence
On our wavelength
7 months ago

Hello

Please could someone check my bill has gone through. 

It was paid via direct debit on July 2nd. But it is still not showing up on the Virgin Media app.

Thankyou 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    7 months ago

    Hi The_Red_Silence,

    If the direct debit shows as being taken from your bank statement this will be reflected on our side 😊

    Alex_Rm