Forum Discussion

dawnfreeman's avatar
dawnfreeman
Joining in
10 months ago

Bill

Hi Team

Like many others I am having issues turning off the paper bill. I have followed the following steps and although it shows as ebill I am still being charged.

1. Sign in to Your Account

2. Select My profile at the top of the page

3. Go to the eBilling section and select Switch to eBilling

4. Follow the instructions to complete your registration

Please can you assist In resolving. 

  • Robert_P's avatar
    Robert_P
    Forum Team
    10 months ago

    Hello dawnfreemna

     

    Sorry to hear you're still billed after changing from paper billing, we understand the confusion and appreciate you raising this via the forums. Welcome to the community.

     

    Can you confirm when the changes were made as it can take a few days to update and filter through, if it was shortly before your last bill was produced this may be why you were still charged?

     

    Rob