Bill
Hi Team Like many others I am having issues turning off the paper bill. I have followed the following steps and although it shows as ebill I am still being charged. 1. Sign in to Your Account 2. S...
Forum Discussion
Hello dawnfreemna
Sorry to hear you're still billed after changing from paper billing, we understand the confusion and appreciate you raising this via the forums. Welcome to the community.
Can you confirm when the changes were made as it can take a few days to update and filter through, if it was shortly before your last bill was produced this may be why you were still charged?
Rob