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swedishkitty's avatar
swedishkitty
Joining in
2 years ago

App doesn't update

Hi,

I am a virgin customer. I had everything working until I moved houses. Now the my virgin media app doesn't work when u try to view my bill, pay my bill, or even see the amount owed on the home screen. It just presents with the error message "talk to support etc". I have signed out and back in. Deleted cache and cookies etc. uninstalled. Any help would be appreciated.

app

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello swedishkitty.

    Sorry to hear about the App not working after your house move.

    I did send you a private message regarding your post about web safe not working on this interaction.

    I will send you another so I can look at both issues together.

    If you can check your logo at the top right of your screen that would be great. 
    Regards     
    Gareth_L
     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello swedishkitty.

    Thanks for those details.

    I have sent you a private message with the resolution to access your account.

    To cut a long story short, Your former account was not transferred over to your new account.

    This has been sorted now so you can view the new account easy.

    Can you please let me know if you need anything else.

    Gareth_L