Forum Discussion

misbahg's avatar
misbahg
Joining in
13 hours ago

Account not logging in

I NEED HELP ASAP PLEASE :(

Everytime I try logging in on the Virgin Media Website and connecting my Virgin Media account with my 02 accunt, it asks me for Account Holder Last Name, Account Number, and Area Reference, I enter the correct details. I specifically make sure that the details match with whats on the bill and also on the app as well but it is still saying that my details do not match. It has locked me out until tomorrow. I dont know what to do. someone please get back to me as soon as possible!

6 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi misbahg 

    Thanks for posting and welcome back to the community.

    We apologise for the log in issue. There is a current ongoing online account issue raised today, which we're working on getting fixed asap. 

    • misbahg's avatar
      misbahg
      Joining in
      8 hours ago

      Does this mean that even with the right details, I will not be able to log in to my online account?

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        6 hours ago

        Hi misbahg,

        That's correct. We're aware of an issue with our My Virgin Media site at the moment. 

        Our teams are working to fix this as a priority. 

        We apologise for any inconvenience that may be caused whilst we work to resolve this

    • Cardiffman282's avatar
      Cardiffman282
      Community elder
      8 hours ago

      I wonder if this is connected to the Amazon Web Services issues going on globally.