Access alerts fails, followed reset password but virgin doesn’t send reset email out. Can’t phone to reset as I can’t speak (I have lung cancer which affects my speech) can access virgin tv but not my media or VMware connect. Any help would be appreciated

Hi MrCoola, Thanks for posting, and sorry you're having some issues with apps. So I can help reset your details, I've popped you over a private message. Alex_Rm

Message means an email, I find this at the top of the screen it is an envelope symbol.

I can see my colleague has sent you a PM MrCoola Please respond for further support. Thanks

Can’t see any envelopes symbols

Access to virgin apps connect etc always fails | Virgin Media Community

12 Replies

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Alex_RM
Forum Team (Retired)
1 year ago
Hi MrCoola,

Thanks for posting, and sorry you're having some issues with apps.

So I can help reset your details, I've popped you over a private message.

Alex_Rm
- MrCoola
  On our wavelength
  1 year ago
  Can’t find your reply
  - Client62
    Alessandro Volta
    1 year ago
    Message means an email, I find this at the top of the screen it is an envelope symbol.
MrCoola
On our wavelength
1 year ago
Where?
- Nathan_B
  Forum Team
  1 year ago
  What happens when you try selecting the reply option on the screen that you've sent?
  
  Regards
  
  Nathan
  - MrCoola
    On our wavelength
    1 year ago
    Just comes up with the reply box