Forum Discussion

MrCoola's avatar
MrCoola
On our wavelength
2 years ago

Access to virgin apps connect etc always fails

Access alerts fails, followed reset password but virgin doesn’t send reset email out. Can’t phone to reset as I can’t speak (I have lung cancer which affects my speech) can access virgin tv but not my media or VMware connect. Any help would be appreciated 

12 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi MrCoola,

    Thanks for posting, and sorry you're having some issues with apps. 

    So I can help reset your details, I've popped you over a private message.

    Alex_Rm

      • Client62's avatar
        Client62
        Alessandro Volta
        2 years ago

        Message means an email, I find this at the top of the screen it is an envelope symbol.

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      2 years ago

      What happens when you try selecting the reply option on the screen that you've sent?

      Regards

      Nathan