Forum Discussion

Tony_'s avatar
Tony_
Dialled in
22 days ago

2 x Super Hubs?

Hi…

Just noticed that on the My Virgin App that my “package” includes 2 x Super Hubs. Far as I can tell I only have one and have only ever had 1. (Think if I did had two I could bolt them together and get twice the speed).

It doesn’t seem to show anything on my bill about having super hubs so I don’t think I am being charged for it.

I did have a replacement hub last November and the old one was sent back. Never heard anything more, so assumed it was received OK.

Can anyone out there throw any light on it please?

Thanks

Tony_

virgin media app

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    22 days ago

    You can only use one Hub on an account, so the other Hub seems to be a ghost from your returns.  Do you have proof of dispatch via Yodel, for example?  It should have been tracked by them.

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    22 days ago

    I too have two hub 3s officially although of course I only have one. Seems like an engineer didn't register taking one. Should be fun come cancellation next month

     

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Tony_ 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with the SuperHub. So we can have a look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina