Forum Discussion

angel21's avatar
angel21
Tuning in
8 months ago

Programmes on planner unavailable. Everything else fine. Have switched router off and on etc. Please advi

Planner unavailable.

Please advise.

Many thanks.

  • angel21's avatar
    angel21
    Tuning in
    8 months ago

    Can't access any recordings.

    Says unavailable.

    Please help

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      8 months ago

      VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

      Have you used the online /service-status checker?

      The service status checker for my area shows it's still ongoing 

      There's a TV issue in xxxxx

      Last updated today, 0:13am.

      Thanks for your patience while we work to fix things as quick as we can. 

      Status  Outage Identified and Raised

      Estimated fix time  Today at 2:06am.
      Details

      You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.

      (Although not listed above this problem was also affecting my recordings)

    • japitts's avatar
      japitts
      Very Insightful Person
      8 months ago

      If this issue is still ongoing... (Two duplicate threads merged into one)

      angel21 wrote:

      Says unavailable.

      Can you post a photo of this error message? You've posted in the TiVo section so I presume this is the box you have - a TiVo just saying "unavailable" is most unusual, both in the wording of the message and the fact you're getting it.

      The other possible explanation here, is that your box isn't a TiVo but a TV360? https://www.virginmedia.com/care/tv-fault/which-tv-box