I have sound issues on Really channel, any ideas
I have a tivo and the sound on Really channel is dodgy, we have retuned but no joy. Any ideas.
Forum Discussion
I am not sure which TV box I have but for the second day in a row while watching channel 128 (Really) the sound is intermittent. I have rebooted the box but it is still the same. I used the Virgin Media app to run a check but it didnt find anything wrong. the help guide said to chat on line or call. the chat button didnt work and my Virgin O2 mobile wouldnt connect to 150.
so how do we contact to customer services? do they still exist?
the Really channel sound was perfect when I tried it on Freeview so I know that it is not my TV.
Hi petersladdie
For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile (it's included in your free minutes, but chargeable after 60 minutes so redial if the call is going over the hour mark).
Based on the information you provided, it seems you are facing an issue with the sound intermittently cutting out while watching channel 128 (Really) on your TV box provided by Virgin Media.
Here are a few suggestions on how you can contact Virgin Media customer service:
- Website: Visit the Virgin Media website (www.virginmedia.com) and look for the customer support section. There should be options to start an online chat or raise a support ticket.
- Phone: You can try calling Virgin Media's customer service number. The general customer service number is 0345 454 1111 (from a Virgin line) or 0345 454 1112 (from another provider's line).
- Social Media: You can reach out to Virgin Media's customer support team on their official social media channels like Twitter (@virginmedia) or Facebook (www.facebook.com/virginmedia).
- Virgin Media Store: If there is a Virgin Media retail store near you, you can visit and speak to a representative in person.
- Account Management: If you have access to your Virgin Media online account, there may be options to request support or report an issue through the account portal.
It's recommended to have your account details and any relevant information (like your TV box model, issue details, etc.) ready when contacting customer service to help them assist you better.
If the online chat button on the website isn't working, using one of the other contact methods should allow you to get in touch with Virgin Media's customer service team to resolve the intermittent sound issue you're experiencing with the Really channel.
Hi petersladdie,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with the audio from your TV service. I've checked over things on our systems but I'm not detecting any known faults currently that would explain this. Are things any better today?
If the issue is still present, have you noticed it on any other channels that you're aware of or only that one? Have you also ensured all of the connections to and from both the TV and the box are tight and secure?
Thanks,
Zach, thanks for your reply. the email notification that you had replied has gone straight to my junk folder so that is why it has taken me longer than normal to reply.
the sound on Really was better this morning but like other users in this thread it would seem that problems with sound are not being detected by your network systems but it would seem that there is a problem. Manchester and Scotland were locations mentioned, I live in middle England (Staffs) so it would appear to be a national not local issue. I have noticed that intermittent interruptions to the sound happen sporadically, usually on the cable channels. If only we could ring someone and report it at the time!
so just how do I ring customer services now that I no longer use my landline (too tight to pay VM to move my router downstairs when switched to VOIP) and my virgin mobile is now O2? do I have to ring the full 0345 number?
The sound keeps cutting out especially on HGTV channel but it does it on terrestrial channels too. HGTV seems to be the worst though as it can be every minute or more. Doesn't matter whether I'm on live, delay or recorded. Rebooting box doesn't help. It's really annoying. Any ideas.
You've mentioned HGTV, but which specific terrestrial channels are also affected?
How is your V6 connected to your TV/AV kit - is it optical/HDMI?
TV connected by fairly new HDMI cable. I noticed it today on channel 4 but it was only the once and during adverts. The actual programme was fine.
Hi Sharsie27,
Just checked on my 360 box and HGTV sound is cutting out intermittently, checked on the TV's freeview and it's OK, so it looks like a Virgin problem. Nothing showing on the service status so if you are anywhere near south Manchester it might be a local issue that's not been reported or if you live in a different region then it's a general problem Virgin have.
If you post which other channels you are having problems with that might help.
I'm in Scotland so definitely not a local problem. I noticed it today on channel 4 too but its not as frequent as it is on HGTV. Channel 4 also pixilated at same time. But HGTV its just the sound but it is couple of times a minute making it almost impossible to watch, it's so annoying.
We have this really for over a week now it time virgin sorted it out
We pay a lot of money for a rubbish sevice
I am having the same issue been like this on and off for a bout a week now
Nothing on the virgin media site, rung up and as normal very hard to speakbto a human being but no help as normal.
We have just been charged an extra 8.8 % as an yearly increase for what, the service was bad before it appears to have got no better even throughbtheyvare taking more money off plus
It's a total tip off
Nowt wrong with your Virgin services, exactly the same on Freesat.
It's also OK on my TV's freeview same as HGTV.
Both HGTV and Really are owned by Warner Brothers Discovery so that might explain why they both are having problems and the problem is possibly at their side not Virgins.
To clarify, the same intermittent sound issue is occurring on Freesat with Really and HGTV. I’m not a Virgin customer but found this thread when searching the issue. Thought I’d register and drop my 2 pennith before too many people frantically start retuning their boxes or trying to get on to customer services.
I live in Kent and also have intermittent sound on Channel 128 (Really TV) only ☹️… I’ve checked cables and TiVo box settings, no other channels causing any problems, so MUST be an issue at Virgins end - I hope someone from Virgin see’s this post and investigates - it’s VERY annoying 🤬
We are having this problem too and we are in the West Midlands. On Really channel, the sound cuts out for a split second before resuming. This keeps happening every few seconds or so. Judging by the number of people across the country who are experiencing it, the problem is nothing to do with peoples V boxes or internet connection. Obviously it is a problem coming from where the signal originates.
I’m having the same problem with the Really channel. It’s so frustrating!!!
