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Barquentine's avatar
Barquentine
On our wavelength
4 months ago

Re: How much am I paying for TIVO?

My bundle consists of three items - broadband, unlimited chat and TIVO. I decided I don't have much use for TIVO so I phoned to ask if it could be removed and to ask how much I was paying for it. Your agent said he was unable to say how much I was paying for TIVO as is was part of the bundle. He also told me that it would cost me £462.10 for early cancellation.

How do you decide on the cost of a bundle if you don't know how much each item costs?

How was your agent able to calculate a precise cost of early cancellation of TIVO if he didn't know how much I am paying for it?

1 Reply

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  • japitts's avatar
    japitts
    Very Insightful Person
    4 months ago

    VM operate on a multi-bundle pricing basis, and once you take multiple services, the cost of individual elements simply is not itemised - it never has been.

    The closest you'll get is to compare the cost of a "with" & "without" bundle, but it's not a hard & fast rule because the per-unit cost of each service does reduce with additional services.

    The early cancellation fees (known as EDF) are broadly the monthly cost for your bundle multiplied by the months remaining in your minimum term - take a read of https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees for more.

    • Mr_K's avatar
      Mr_K
      Knows their stuff
      4 months ago

      Maybe not VM, but prices were itemised for individual package components with previous cable companies.   It is possible, and they must exist, they just dont want you know.  Its a smoke and mirrors profitabilty thing.

      Not sure any other utility,  gas, water, electricity etc, would get away without itemising bills.