Forum Discussion

Harlpop's avatar
Harlpop
On our wavelength
12 months ago

BBC iPlayer plus vivo box or modem

Hi, I've been having a load of problems with my tv box the Wi-Fi dropping off at least four times a day, not accepting the password when trying reset, not being able to connect to virgin media, now I'm unable to connect to the BBC iPlayer, I get a warning screen saying something about a security certificate and unable to choose to go to the site anyways.  

I know my equipment must be getting old and I keep trying everything else so it must be the equipment. 

    • Harlpop's avatar
      Harlpop
      On our wavelength

      I have Tivo  , like I say I'm always having trouble with the internet dropping off  , the box unable to connect to virgin  , I see theres plenty posts about the security  alert with iplayer   but nothing from virgin to inform us what the problem and the fix is 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Harlpop wrote:

    I'm unable to connect to the BBC iPlayer, I get a warning screen saying something about a security certificate and unable to choose to go to the site anyways.  

    I know my equipment must be getting old and I keep trying everything else so it must be the equipment. 


    The security certificate issue was raised as a fault ref: F011194787 but has now been fixed

    • Harlpop's avatar
      Harlpop
      On our wavelength

      Well something is  still up with the box or modem  , I saw it myself  by reconnecting  and putting my password back and it connected then within seconds  internet connection dropped  

      I can spend the best part of a hour faffing about  and end up just going  to bed before I smash the bloody thing up  lol  

      Is there no Virgin Media staff reading this board ?? 

  • japitts's avatar
    japitts
    Very Insightful Person

    So where on your TiVo are you reconnecting and putting your password back in? Perhaps post up a photo.

    • Harlpop's avatar
      Harlpop
      On our wavelength

      I'm putting them in settings - network  - change network settings - connect to virgin media devices  

  • japitts's avatar
    japitts
    Very Insightful Person

    You've confirmed previously in this thread that you have a TiVo and not a V6. The TiVo doesn't have WiFi.

    Please check the link in my post#5 above and look at the pictures of the boxes on that page - I think you have a V6 and not a TiVo, please confirm.

    I'm also not entirely convinced you're putting the wireless password in the right screen, but let's check one thing at a time.