Since moving to digital voice 2 weeks ago when we set the correct time on the BT digital handset when a call comes in it sets the handset phone 1 hour in front.
When you change it back and get another call it reverts back to 1 hour in front again their is a issue with your CLI information that needs sorting.
I have created a new thread from the ghost call issue since been accused of hijacking the thread
Forum TeamHi TAZMANUK,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your landline timings, I have looked into this on our system and have passed this onto our 2nd line faults team to get this looked into by them, they will get in touch with you directly to discuss this further with you and hopefully will have resolve the issues before they get in touch.
Kind Regards,
Steven_L
Ok thanks 👍🏻
Forum TeamNo problem at all. I do hope you have a lovely rest of the day. Thanks
TAZMANUK wrote:Another thing those with BT digital phones are you seeing a issue setting the date and time as twice it's reverted 1 hour in front for unknown reason and we've had to change the time twice since we have moved to digital voice.
Anyone else notice their handset is showing the wrong time along with ghost calls
oh WOW! I hadn't noticed that before 😮
mine was an hour forward, so I manually set it back to 10:19, made a call from another phone and the phone rang and advanced the time by one hour!
{well spotted}
I'll keep an eye for the next No Number missed call
I have a digital BT but my friend brought over his phone Panasonic the same jumps one hour in frant
Forum TeamHi Midgek22
Welcome to the community forums
Sorry to hear that you're having the same time concerns as others on this thread. I can see on the system that you have had am engineer visit how has advised further on this.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
Having checked for the hour advancement, I reset my clock last night. Following valid external calls this morning, the clock again was advanced by 1 hr. No Ghost calls this morning - yet.
Ok thank you every body , I have done all the settings on the phone and still is doing+1 I have had engineers hear they say it’s my phone I have tried BT phone Panasonic phone . If any body knows if there is setting in hub 5 . Or if they worked out if any settings.
We don't have a phone attached to the VM Hub.
But we do have 2 BT Phones attached to a Cisco SPA112 ATA which performs the same function of the Hub(3/4/5) for telephones.
The Cisco being an unlocked device requires configuration of the NTP time server and the time zone.
With the time zone set one hour ahead, the first burst of ring signal triggers both BT Phones accept the new time.
Reverting to the UK time zone and 1 ring corrects the time. At least this is an easy one to diagnose !
This is how it is configured ...
Our 'phone is via the Hub5 (IP).
Last few days it has been one-hour ahead and time is set by 'Caller ID'.
I manual changed it back to correct time - but while in 'Caller ID' mode it resets to be one-hour ahead when someone calls.
Was all fine for many months - went wrong earlier this week.
I suspect VM though the clocks have already changed.
Forum TeamHey ozsat,
Welcome back to the community and thanks for taking the time to post.
I'm sorry for your landline issues, the team are looking into this for TAZMANUK, I will also pass your details over to the team for this to be investigated further.
Kind Regards,
Steven_L
Forum TeamI have looked into this with the team and an engineer has advised that the Virgin Media telephone lines aren't at fault for this issues as the lines aren't able to pull the time data, this could be an issue with individual handsets rather than the telephone lines.
Kind Regards,
Steven_L
This is happening again after over 2 years still no fix, your system is going by USA, I think now after 22 years of been a customer come November now competition is in my area it's time to switch. Virginmedia looked after it's customers, but recently I've heard nothing but loyal long standing customers get rubbish renewal deals.
So come Nov 2025 rubbish deal I'm off, I'll port my landline to another company that gives FTTP and don't charge extra for same download and upload speeds either that virginmedia want extra £4 for
I also have the time issue. BT4600 Trio Digital Cordless.
Some phone have a setting to make the date/time manual rather than pick it up; mine unfortunately doesn’t. That may help some while the issue is being investigated.
@VM - isn’t this as simple as adjusting the time on the server providing time services to Caller ID?
Odd part is that you would think it would be UTC which is the same as GMT. You would expect the variance to hit at BST. Unless someone adjusted time too soon.
Thank you very much for your advice I have got setting for setting clock but when sombody phone it jumps 1+ we will see this weekend
Carried out a test and all now seems good.
Phone was at correct time, I called it and it remained at correct time.
Set phone to incorrect time, called it, and it changed to correct time.
Confirms VM time source was put forward an hour too soon.
Forum TeamHi PRidgway
Thank you for the update.
We are happy to hear this is now resolved for you 🙂
Same did the test it is all OK now
Can't be VM - they already advised it wasn't them!! 😂
PRidgway wrote:Carried out a test and all now seems good.
Phone was at correct time, I called it and it remained at correct time.
Set phone to incorrect time, called it, and it changed to correct time.
Confirms VM time source was put forward an hour too soon.
So in October when times change again there will be a problem with clocks on Facebook There is so many people problem with this.
Can confirm here too time correct, you must have a system somewhere that you've set too early for putting clocks forward.
Once issue solved unless we see 1 hour difference putting them back
I have the same problem my time settings keep changing by one hour every time I get the no number calls I have answer phone and this is so annoying as don't actually know what the real time was when I was called.
Forum TeamHi all,
Thanks for providing all the information on this. We are struggling to get some solid answers as to what could be causing this, however it is something I am looking into and once I have any updates, I will update this thread.
Thank you for your patience.
Forum TeamHi again,
The Hub firmware adjusted the time it’s receiving a week early because they are using the US time (as our equipment is owned by Liberty Global). The issue should no longer be seen because our clocks changed over the weekend, but we’re investigating ways to prevent this from happening in the future when the clocks change again.
Thanks,
My time keeps resetting to GMT. This happens on the BT handsets AND on the emergency phone provided by VM. Please can you offer a solution?
The time was wrong roughly 2 weeks before the 1 hour change from GMT to bst, however the 1 hour change fell in line when the clocks went forward.
This will probably appear again when handsets are 1 hour early when we go back from BST to gmt, which we are watching out for
