Forum Discussion

danforth's avatar
danforth
Joining in
10 months ago

Wired landline not working

I've had intermittent problems for months, now not working at all. It is connected, line DC tests ok, but no dial tone. Incoming callers get engaged tone, and I obviously can't report it using 150. Even if I unplug my phone, incoming callers still get engaged tone. There are no widespread problems reported in my area, so I assume it's an individual line fault. My broadband works ok.

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for reaching out to us danforth on our Community Forums, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the landline services.

    Can you please confirm if you have the landline services plugged in via the "TEL1" port on the router for me?

    Have you also been able to try an alternative handset on the connection, to see if this has a positive effect at all?

    Thanks

    David_Bn