We had virgin in our home originally under my sons name but as he has moved out and cancelled we have had a new contract in our name installed today but want to keep the landline phone number. The installer said we can port over the number but how do we do that?
The default process is that when you close down one VM account, the phone number with that account also closes (unless you port the number to another provider). You get a new phone number with the new account.
Does VM own the number you have lost? You can check that below
https://portal.aql.com/telecoms/network_lookup.php
Forum TeamThanks for reaching out to us Jansharli, and a very warm welcome to our Community Forums!
We would need to advise that we cannot complete a number port from one Virgin Media account to another and therefore would unfortunately need to advise that the information you've been offered is incorrect.
Furthermore, for a landline number port to do through, both landline services would be required to be active to complete successfully.
Do feel free to come back further if you require any further assistance.
Thanks,
David_Bn
