ToniJ6971
2 years agoJoining in
Why wasnt I ever told about a switchover?
My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about. She said I would be sent an adaptor to connect the phone to the router. I received this adaptor and my son connected it to the router and the phone now can't make or receive calls. I must still be paying for the phone line but now don't have one.