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Twoknees's avatar
Twoknees
Joining in
2 years ago
Solved

When does NG8 2SS change to Fibre phone

My phone was unexpectedly cut off yesterday. Spoke to Customer Service who told me that I was switching to fibre.  I have had no letter, email or SMS reference this.  Advised that new hub and adapter would be sent and it arrived today.  Understand the changeover is being done by area but can't find out if NG8 2SS is now fibre ready or not. The whole thing has come out of the blue. 

Can anybody advise - have tried all sorts of Virgin Media contacts but none can give me an answer. 

 

   

  • Lee_R's avatar
    Lee_R
    2 years ago

    Hi Twoknees  With any new hub received, we'd always recommend changing over to it within 5 days of receiving it and ensuring you call the activations team on the number provided.

    Regards

    Lee

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Twoknees 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Basically VM do not know. All telecoms providers have had to put a hold on telephone conversions to fibre by orders from the government.  

    • Twoknees's avatar
      Twoknees
      Joining in
      2 years ago

      Thank you.  What a nightmare it is getting information. 

    • Twoknees's avatar
      Twoknees
      Joining in
      2 years ago

      Does that mean I do not have to do anything with the adapter and new hub Virgin have sent me.

      • Tudor's avatar
        Tudor
        Very Insightful Person
        2 years ago

        It’s possible that the new hub has already been added to your account. I would try it and see.