Our phone is connected to the hub and EVERY single time we use it, the line cuts out at 8 minutes 45 seconds.
Every . Single . Time.
customer service was next to useless. No solution forthcoming.
Anyone else had this problem or similar?
Hi Locomotive67 thanks for posting and welcome to our community.
Sorry to hear that you're having loss of landline service on a regular basis. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Have you tried a reboot of the hub and another handset.
Yes. First thing I tried.
Is this a cordless handset that cuts out after a similar length of call ?
If Yes, it may be time to replace the rechargeable batteries.
Nothing to do with the batteries. The handset is fully charged.
Confirm your battery assumption by making calls using a non - cordless telephone.
Locomotive67 wrote: <snip> Anyone else had this problem or similar?
When the phone switchover programme was at its peak, we used to see regular topics complaining about this cut-off problem after a fixed time on a hub-connected line.
https://community.virginmedia.com/discussions/ManageAccountCable/landline-keeps-cutting-off-after-15-minutes/5448775
https://community.virginmedia.com/discussions/Telephone/voi-cutting-off/5486997
https://community.virginmedia.com/discussions/Telephone/poor-voip-service/5466903
Another common complaint was one-way communication (where one party on the line could not be heard).
When I had a landline, I used to keep a super-simple corded phone as a standby for testing purposes when any faults appeared on the line. Something like
https://www.amazon.co.uk/Corded-Landline-Mountable-Telephone-Bathroom-White/dp/B0DJ1MY1WX
This could help distinguish between phone problems and line problems.
