Forum Discussion

Cambolino's avatar
Cambolino
Joining in
5 months ago

Voicemail not working

Hi it appears that the voicemail on our landline has stopped working, can not see any info on how it actìvate.  Used to have it a few weeks ago.

 

Thanks

5 Replies

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  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    5 months ago

    Hello Cambolino.

    Thanks for your post.

    Sorry to hear your voicemail has stopped working. 

    Before we take a look at this, are you still on the old traditional landline, or have you been switched over to our Fibre line through the Hub?

    It might also be best to check our service status page to see if we have any known issues.

    Gareth_L

     

  • Cambolino's avatar
    Cambolino
    Joining in
    5 months ago

    We are connected via the Hub and no service staus issues showing

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      5 months ago

      Thanks for coming back to us Cambolino.

      Can you please confirm if you've attempted to call 1571 from the landline?

      By doing this, you should be greeted by some set up instructions, and can also allow you to record a voicemail greeting,

      If this option has already been attempted or doesn't work, this may be something we need to take into a private message with you to resolve.

      Thanks,

      David_Bn

  • Cambolino's avatar
    Cambolino
    Joining in
    5 months ago

    Hi yes, have done 1571 and re done message but voicemail still does not cut in

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      5 months ago

      Thanks Cambolino, let's take a closer look into this for you.

      Check out the envelope in the top right hand corner for a private message from me.

      Thanks,

      David_Bn